Refund Policy

Last updated: 5 August 2026

Nothing here is a surprise purchase. You read the lyrics, you hear both recordings, and you pick the one you want — all before paying anything. That changes what a fair refund policy looks like.

Before you pay, everything is free

Rewrite the lyrics as many times as you like. Don't like either recording? Record two more — also free, also unlimited. Keep going until one of them sounds like the person you're writing it for. This is where dissatisfaction belongs, and it costs you nothing.

Unlocking a song delivers it

When you unlock a song you chose, you get the lossless file immediately and it's yours to keep. Because you heard it and picked it before paying, an unlocked song isn't refundable — there is no version of it you haven't already approved.

Unused credits and unused subscription periods are refundable

Bought a song credit and never spent it? Reply to your receipt and we'll refund it. Cancel a subscription any time from your dashboard and you won't be charged again; if a renewal charged you and you made no songs that period, we'll refund that period too.

If something went wrong on our side

A recording that failed, a file that won't download, a charge you didn't make — that's not a refund question, it's a mistake, and we fix it. Email hello@personalizedsong.ai and tell us what happened. If we can't put it right, you get your money back.